Original Research
'n Vergelyking van die persepsies van die relatiewe belang van evalueringskriteria tussen verbruikers en verkoopskonsultante by die aankoop van 'n passasiersmotorvoertuig
South African Journal of Business Management | Vol 19, No 3 | a982 |
DOI: https://doi.org/10.4102/sajbm.v19i3.982
| © 2018 P. J. Du Plessis, C. Boshoff
| This work is licensed under CC Attribution 4.0
Submitted: 19 October 2018 | Published: 30 September 1988
Submitted: 19 October 2018 | Published: 30 September 1988
About the author(s)
P. J. Du Plessis, Skool vir Bedryfsleiding, Universiteit van Suid-Afrika, South AfricaC. Boshoff, Departement Bedryfsekonomie, Universiteit Vista, South Africa
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PDF (695KB)Abstract
The acceptance of the marketing concept and the implementation of the principles on which it is based presupposes a thorough knowledge of market needs. If the marketing concept is applied at retail level in the South African motor industry, one should be able to assume that there is a high degree of agreement regarding the perceptions of consumers and sales personnel of what is important to a purchaser when buying a motor vehicle. The validity of this statement was tested by means of the following null-hypothesis: There is no difference with regard to the relative importance attached to different evaluation criteria between consumers and sales personnel, with the purchase of a passenger vehicle. Information provided by 902 consumers and 200 sales personnel revealed that significant differences (p < 0,01) exist between the two groups with regard to 35 evaluation criteria and a further four criteria on the 0,05 level. The null-hypothesis is thus rejected with regard to 39 evaluation criteria in favour of the alternate hypothesis.
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