Measuring customer satisfaction with the controllable elements of the in-store shopping experience

N. S. Terblanche; C. Boshoff

Crossref Citations

1. Measuring perceived service quality in urgent transport service
Laura Martínez Caro, Jose Antonio Martínez García
Journal of Retailing and Consumer Services vol: 14 issue: 1 first page: 60 year: 2007
doi: 10.1016/j.jretconser.2006.04.001

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South African Journal of Business Management | ISSN: 2078-5585 (PRINT) | ISSN: 2078-5976 (ONLINE)