Home ▶ Vol 35, No 4 (2004) ▶ Boshoff

 

1. Patients' perceptions of quality in Swedish primary care – a study of differences between private and public ownership
Thomas Andersson, Nomie Eriksson, Tomas Müllern
Journal of Health Organization and Management  vol: 35  issue: 9  first page: 85  year: 2021  
doi: 10.1108/JHOM-09-2020-0357

2. Service Quality, Customer (Patient) Satisfaction and Behavioural Intention in Health Care Services: Exploring the Indian Perspective
Arjun Murti, Aashish Deshpande, Namita Srivastava
Journal of Health Management  vol: 15  issue: 1  first page: 29  year: 2013  
doi: 10.1177/0972063413486035

3. Attendees' perspectives on the service quality of an exhibition organizer: A case study of a tourism exhibition
Yu-Fen Chen, Huai-en Mo
Tourism Management Perspectives  vol: 1  first page: 28  year: 2012  
doi: 10.1016/j.tmp.2011.12.004

4. Service Quality in the Public Sector Hospitals: A Study in India
Nandakumar Mekoth, Babu P. George, Vidya Dalvi, Nirmala Rajanala, Khuseyn Nizomadinov
Hospital Topics  vol: 90  issue: 1  first page: 16  year: 2012  
doi: 10.1080/00185868.2012.661322

5. Unveiling excellence in Indian healthcare: a patient-centric PRISMA analysis of hospital service quality, patient satisfaction and loyalty
Divya Divya, Savita Savita, Sandeepa Kaur
International Journal of Pharmaceutical and Healthcare Marketing  vol: 19  issue: 3  first page: 874  year: 2025  
doi: 10.1108/IJPHM-05-2024-0043

6. Exploring what drives Corporate Social Responsibility (CSR) in private healthcare institutions: insights from Dessie City, Ethiopia
Tesfaye Molla Nurye, Buzeye Zegeye
Journal of Sustainable Business  vol: 11  issue: 1  year: 2026  
doi: 10.1186/s40991-026-00135-8

7. CRM Index Development and Validation in Indian Hospitals
Arun Kumar Agariya, Deepali Singh
International Journal of Healthcare Delivery Reform Initiatives  vol: 3  issue: 2  first page: 1  year: 2011  
doi: 10.4018/jhdri.2011040101

8. Structural model of repeating purchase in training institute: the effect of satisfaction, price, and service quality
Ronny Kountur, Aprihatiningrum Hidayati, Siti Nuraisyah Suwanda
Cogent Business & Management  vol: 11  issue: 1  year: 2024  
doi: 10.1080/23311975.2024.2414863

9. Identifying ways to generate income in Alborz University of Medical Sciences Hospitals
Ali Ghorbani, Mahsa Akbari, Roya Rajaee, Saeedeh Rmezani, Parisa Khaki, Marziyeh Moradi Shalal
Alborz University Medical Journal  vol: 13  issue: 2  first page: 125  year: 2024  
doi: 10.61186/aums.13.2.125

10. Assessing Service Quality, Switching Costs and Customer Loyalty in Home‐Delivery Services in Taiwan
Pin‐Fenn Chou, Chin‐Shan Lu
Transport Reviews  vol: 29  issue: 6  first page: 741  year: 2009  
doi: 10.1080/01441640902796349

11. A quantitative framework for health‐care service quality assessment in India
Jitesh J. Thakkar, Shashank Thanki, Sunita Guru
Journal of Modelling in Management  vol: 18  issue: 4  first page: 1064  year: 2023  
doi: 10.1108/JM2-11-2021-0279

12. The Effects of Korean Medical Service Quality and Satisfaction on Revisit Intention of the United Arab Emirates Government Sponsored Patients
Seoyoung Lee, Eun-Kyung Kim
Asian Nursing Research  vol: 11  issue: 2  first page: 142  year: 2017  
doi: 10.1016/j.anr.2017.05.008

13. A meta-analysis of the determinants of patient satisfaction and loyalty
Karin Olesen, Hanoku Bathula
Health Marketing Quarterly  vol: 39  issue: 2  first page: 191  year: 2022  
doi: 10.1080/07359683.2022.2050000

14. An Approximation of Trade Show Exhibitors’ Behavioral Intentions in Fuzzy Environment
Feride Bahar IŞIN, Kumru Didem ATALAY, Ayşegül ALAGÖZ, İrem SEVİNDİK
International Journal of Health Management and Tourism  vol: 4  issue: 1  first page: 16  year: 2019  
doi: 10.31201/ijhmt.523920

15. Factors affecting patient satisfaction: an exploratory study for quality management in the health-care sector
Vishal Kamra, Harjot Singh, Kalyan Kumar De
Total Quality Management & Business Excellence  vol: 27  issue: 9-10  first page: 1013  year: 2016  
doi: 10.1080/14783363.2015.1057488

16. Applying Importance–Satisfaction Model to Evaluate Customer Satisfaction: An Empirical Study of Foodpanda
Yi-Yuan Liu, Shun-Hsing Chen, Jia-Xuan Zhang
Sustainability  vol: 13  issue: 19  first page: 10985  year: 2021  
doi: 10.3390/su131910985

17. Patient satisfaction with perioperative nursing care in a tertiary hospital in Ghana
Priscilla Anaba, Emmanuel Anongeba Anaba, Aaron Asibi Abuosi
International Journal of Health Care Quality Assurance  vol: 33  issue: 6  first page: 463  year: 2020  
doi: 10.1108/IJHCQA-01-2020-0021

18. The Influence of Social Responsibility on Patient Loyalty: A Case Study of An Phuoc General Hospital, Vietnam
Ho Dinh Phi, Vien Nguyen Xuan, Anh Le Van, Dat Phan, Minh Bui Quang
Journal of Business Strategy Finance and Management  vol: 2  issue: 07  first page: 123  year: 2026  
doi: 10.12944/JBSFM.07.02.04

19. Hospital healthcare service quality, patient satisfaction and loyalty
Taqdees Fatima, Shahab Alam Malik, Asma Shabbir
International Journal of Quality & Reliability Management  vol: 35  issue: 6  first page: 1195  year: 2018  
doi: 10.1108/IJQRM-02-2017-0031

20. Factors of patient satisfaction in adult outpatient departments of private wing and regular services in public hospitals of Addis Ababa, Ethiopia: a comparative cross-sectional study
Demiss Mulatu Geberu, Gashaw Andargie Biks, Tsegaye Gebremedhin, Tesfaye Hambisa Mekonnen
BMC Health Services Research  vol: 19  issue: 1  year: 2019  
doi: 10.1186/s12913-019-4685-x

21. The Impact of Extra-Billing and the Quality of the Auditor-Client Relationship on Client-Initiated Auditor Changes
Francis Goddard, Martin Schmidt
SSRN Electronic Journal  year: 2018  
doi: 10.2139/ssrn.3255579

22. The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks
Muslim Amin, Zaidi Isa, Rodrigue Fontaine
The Service Industries Journal  vol: 31  issue: 9  first page: 1519  year: 2011  
doi: 10.1080/02642060903576076

23. Service Quality and Re-visit Intention
Gordhan K. Saini, Jasmeet K. Matta
Journal of Health Management  vol: 16  issue: 4  first page: 595  year: 2014  
doi: 10.1177/0972063414548562

24. CORPORATE SOCIAL RESPONSIBILITY IN HEALTH SECTOR: A CASE STUDY IN THE GOVERNMENT HOSPITALS IN MEDAN, INDONESIA
Arlina Nurbaity Lubis
Business: Theory and Practice  vol: 19  first page: 25  year: 2018  
doi: 10.3846/btp.2018.04

25. The impact of new technologies on customer satisfaction and business to business customer relationships: Evidence from the soft drinks industry
Daniella Ryding
Journal of Retailing and Consumer Services  vol: 17  issue: 3  first page: 224  year: 2010  
doi: 10.1016/j.jretconser.2010.03.008

26. Sağlık Hizmetlerinden Beklentiler: Nitel Bir Araştırma
Şenay Duyar, Ertuğrul Çavdar
Vankulu Sosyal Araştırmalar Dergisi  issue: 9  first page: 94  year: 2022  
doi: 10.55089/yyuvasad.1056513

27. Empirical evaluation of a conceptual model for the perceived value of health services
Teodor Pevec, Aleksandra Pisnik
Slovenian Journal of Public Health  vol: 57  issue: 4  first page: 175  year: 2018  
doi: 10.2478/sjph-2018-0022

28. The Effect of Perceived Value and Satisfaction on Repeat Purchase
Aprihatiningrum Hidayati, Ronny Kountur, Siti Nuraisyah Suwanda
GATR Journal of Management and Marketing Review  vol: 5  issue: 4  first page: 197  year: 2020  
doi: 10.35609/jmmr.2020.5.4(1)

29. Measuring the effect of ubiquitous Internet success on travelers’ perceived value and overall tourism destination satisfaction
Chen-Kuo Pai, Zi Yi Wang, Shun-Hsing Chen
International Journal of Tourism Sciences  vol: 17  issue: 4  first page: 298  year: 2017  
doi: 10.1080/15980634.2017.1393903

30. Service quality in the healthcare sector: a systematic review and meta-analysis
Mushtaq Ahmad Darzi, Sheikh Basharul Islam, Syed Owais Khursheed, Suhail Ahmad Bhat
LBS Journal of Management & Research  vol: 21  issue: 1  first page: 13  year: 2023  
doi: 10.1108/LBSJMR-06-2022-0025

31. Service Brand Loyalty Antecedents: A Multimodal Analysis of Brand Name Attributes, and Attitudes Toward Services and Advertisements
Lisa M. Sciulli
American Business Review  vol: 26  issue: 2  first page: 578  year: 2023  
doi: 10.37625/abr.26.2.578-600

32. Corporate social responsibility in the Palestinian banking sector: key insights and impacts
Maisa Y. Burbar, Suzan J. Shkukani
Social Responsibility Journal  vol: 21  issue: 10  first page: 2356  year: 2025  
doi: 10.1108/SRJ-09-2024-0616

33. Factors Influencing Community Members' Perception of Primary Health Care Services Delivered by Community Health Workers in Rural Areas: A Systematic Review
Niaz Ahmed, Maginsh Dahal, Hamish Crocket, Roger Strasser
Australian Journal of Rural Health  vol: 34  issue: 1  year: 2026  
doi: 10.1111/ajr.70142

34. How satisfaction modifies the strength of the influence of perceived service quality on behavioral intentions
Shyh‐Jane Li, Yu‐Ying Huang, Miles M. Yang
Leadership in Health Services  vol: 24  issue: 2  first page: 91  year: 2011  
doi: 10.1108/17511871111125675

35. How to develop emotional attachment amongst patients towards hospitals? A qualitative investigation in the context of emerging Indian market
Abhigyan Sarkar, Juhi Gahlot Sarkar, K.S. Venu Gopal Rao
Journal of Asia Business Studies  vol: 10  issue: 3  first page: 213  year: 2016  
doi: 10.1108/JABS-05-2015-0058

36. Nursing staff perceptions regarding the clinical audit tool used for relicensing inspections within eThekwini private hospitals in South Africa
Jamila Chellan, Nokuthula Maureen Sibiya
International Journal of Health Care Quality Assurance  vol: 31  issue: 6  first page: 502  year: 2018  
doi: 10.1108/IJHCQA-12-2017-0242

37. Evaluation of the quality of safe dental services based on the perception of patients with the IPA approach: a powerful diagnostic tool for managers
Leila Keikavoosi-Arani, Javad Moghadasi
BMC Health Services Research  vol: 24  issue: 1  year: 2024  
doi: 10.1186/s12913-024-11955-4

38. Uncovering the roots of customer dissatisfaction via Amazon reviews: a hybrid ensemble-deep learning approach for E-commerce quality management
Rahul Kumar, Shubhadeep Mukherjee, Divya Choudhary
Annals of Operations Research  vol: 353  issue: 2  first page: 545  year: 2025  
doi: 10.1007/s10479-025-06770-x

39. Classification of private hospitals in Northern Senatorial District of Taraba State, Nigeria
Peter Joseph, Ibrahim Abdullahi, Joseph AO Mogbolukor
MOJ Ecology & Environmental Sciences  vol: 7  issue: 4  first page: 142  year: 2022  
doi: 10.15406/mojes.2022.07.00260

40. A study of festival switching intentions, festival satisfaction, festival image, festival affective impacts, and festival quality
Hung-Che Wu, Chi-Han Ai
Tourism and Hospitality Research  vol: 16  issue: 4  first page: 359  year: 2016  
doi: 10.1177/1467358415610375

41. Does CSR encourage customer loyalty: A case study – Libyan telecom sector?
Elhadi Eltweri, Ahmed Eltweri
Journal of Governance and Regulation  vol: 8  issue: 4  first page: 64  year: 2019  
doi: 10.22495/jgrv8i4art6

42. DESTİNASYON PAZARLAMASI KAPSAMINDA ALGILANAN HİZMET KALİTESİNİN TEKRAR SATIN ALMA NİYETİNE ETKİSİNDE MARKA AŞKININ ROLÜ
Şerife SALMAN, İlknur AYAR
Uluslararası İktisadi ve İdari İncelemeler Dergisi  issue: 42  first page: 123  year: 2024  
doi: 10.18092/ulikidince.1345649

43. The agony of choice for medical tourists: a patient satisfaction index model
Jana Rosenbusch, Ida Rosnita Ismail, Christian Marc Ringle
Journal of Hospitality and Tourism Technology  vol: 9  issue: 3  first page: 267  year: 2018  
doi: 10.1108/JHTT-10-2017-0107

44. Measuring customer satisfaction with the Gautrain during the COVID-19 pandemic using the service quality model
Douglas N. Raza, Tshepiso Koele, Morongoa G. Makhafola, Mpho M. Monyemangene
Journal of Transport and Supply Chain Management  vol: 16  year: 2022  
doi: 10.4102/jtscm.v16i0.771

45. Evaluating health service quality: using importance performance analysis
Azar Izadi, Younes Jahani, Sima Rafiei, Ali Masoud, Leila Vali
International Journal of Health Care Quality Assurance  vol: 30  issue: 7  first page: 656  year: 2017  
doi: 10.1108/IJHCQA-02-2017-0030

46. Các nhân tố ảnh hưởng đến sự hài lòng của khách hàng đối với dịch vụ chuyển tiền trực tuyến trên địa bàn Thành phố Hà Nội
Mi Công Vũ Hà, Cường Nguyễn Hùng
Tạp chí Kinh tế và Phát triển  first page: 44  year: 2024  
doi: 10.33301/JED.VI.1425

47. Primary Health Care in South West Nigeria: Evaluating service quality and patients' satisfaction
Omoseni O. Adepoju, Zacheus Opafunso, Modupe Ajayi
African Journal of Science, Technology, Innovation and Development  vol: 10  issue: 1  first page: 13  year: 2018  
doi: 10.1080/20421338.2017.1380585

48. Comparative Analysis of Healthcare Service Quality in Public and Private Facilities in South Al Batinah Governorate, Oman
Dhanalakshmi Saravanan, Talal Mohammed Ashraf Albalushi, Ali Abdallah Nasser Alfadhali, Rawan Masaaod Thunai Sloum Alabri, Shafa Khalfan Said Khalfan Alabri, Sharifa Abdulhakeem Abdallah Alzadjali
International Journal of Engineering and Management Research  vol: 16  issue: 2  first page: 148  year: 2026  
doi: 10.31033/IJEMR/16.2.2026.1910

49. Determinants of customer loyalty in Kenya: does corporate image play a moderating role?
David Muturi and Jackline Sagwe, Daniel Kipkirong Tarus, Nicholas Rabach
The TQM Journal  vol: 25  issue: 5  first page: 473  year: 2013  
doi: 10.1108/TQM-11-2012-0102

50. Quality Gap of Family Health Care Services in Kashan Health Centers: An Iranian Viewpoint
Mohammad Sabahi Bidgoli, Ali Kebriaei, Sayed Gholamabas Moosavi
International Letters of Social and Humanistic Sciences  vol: 70  first page: 14  year: 2016  
doi: 10.18052/www.scipress.com/ILSHS.70.14

51. Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance
Taghreed Abu-Salim, Okey Peter Onyia, Tina Harrison, Valerie Lindsay
Journal of Financial Services Marketing  vol: 22  issue: 4  first page: 173  year: 2017  
doi: 10.1057/s41264-017-0035-4

52. Cloud-based services and customer satisfaction in the small and medium-sized businesses (SMBs)
Shurui Gao, Weidong Meng
Kybernetes  vol: 51  issue: 6  first page: 1991  year: 2022  
doi: 10.1108/K-05-2021-0376

53. Developing Self-Regulating Actors in the Pre-Digital Organization
Nopriadi Saputra, Reni Hindriari
GATR Journal of Management and Marketing Review  vol: 6  issue: 1  first page: 44  year: 2021  
doi: 10.35609/jmmr.2021.6.1(5)

54. The Effects of CSR on Customer Satisfaction and Loyalty in China: The Moderating Role of Corporate Image
Ki-Han Chung, Ji-Eun Yu, Myeong-Guk Choi, Jae-Ik Shin
Journal of Economics, Business and Management  vol: 3  issue: 5  first page: 542  year: 2015  
doi: 10.7763/JOEBM.2015.V3.243

55. Patient satisfaction constructs
Muhammad Sabbir Rahman, Aahad M Osmangani
International Journal of Health Care Quality Assurance  vol: 28  issue: 8  first page: 841  year: 2015  
doi: 10.1108/IJHCQA-05-2015-0056

56. Linking Service Quality, Patients’ Satisfaction and Behavioral Intentions: An Investigation on Private Healthcare in Malaysia
Nor Khasimah Aliman, Wan Normila Mohamad
Procedia - Social and Behavioral Sciences  vol: 224  first page: 141  year: 2016  
doi: 10.1016/j.sbspro.2016.05.419

57. The influence of internal market orientation on external outcomes
Vicent Tortosa Edo, Jaume Llorens-Monzonís, Miguel Ángel Moliner-Tena, Javier Sánchez-García
Journal of Service Theory and Practice  vol: 25  issue: 4  first page: 486  year: 2015  
doi: 10.1108/JSTP-11-2013-0259

58. What determines behavioural intention in health services? A four-stage loyalty model
Ajimon George, Jobin Sahadevan
Rajagiri Management Journal  vol: 18  issue: 2  first page: 180  year: 2024  
doi: 10.1108/RAMJ-10-2023-0291

59. Relationship among CSR Initiatives and Financial and Non-Financial Corporate Performance in the Ecuadorian Banking Environment
Ana Belen Tulcanaza-Prieto, HoKyun Shin, Younghwan Lee, Chang Lee
Sustainability  vol: 12  issue: 4  first page: 1621  year: 2020  
doi: 10.3390/su12041621

60. Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry
A. Ganiyu Rahim
International Journal of Management and Economics  vol: 52  issue: 1  first page: 94  year: 2016  
doi: 10.1515/ijme-2016-0029

61. Development and validation of a casino service quality scale: A holistic approach
Gregory T. Bradley, Wei Wang
Tourism Management  vol: 88  first page: 104419  year: 2022  
doi: 10.1016/j.tourman.2021.104419

62. Performance‐based service quality model: an empirical study on Japanese universities
Parves Sultan, Ho Wong
Quality Assurance in Education  vol: 18  issue: 2  first page: 126  year: 2010  
doi: 10.1108/09684881011035349

63. Measuring patient-perceived hospital service quality: a conceptual framework
YOGESH P PAI, Satyanarayana T Chary, Keith Hurst
International Journal of Health Care Quality Assurance  vol: 29  issue: 3  year: 2016  
doi: 10.1108/IJHCQA-05-2015-0069

64. CONSUMER PERCEPTION OF HOSPITALITY SERVICES IN JCI ACCREDITED HOSPITALS AT DELHI – NCR: AN EXPLORATORY RESEARCH ON GROWTH OF MEDICAL TOURISM
Rajnish Shukla, Dr. Malini Singh, Dr. Sanjeev Kr. Saxena
Humanities & Social Sciences Reviews  vol: 7  issue: 1  first page: 413  year: 2019  
doi: 10.18510/hssr.2019.7147

65. CRM Scale Development and Validation in Indian Public Hospitals
Arun Kumar Agariya, Deepali Singh
Journal of Health Management  vol: 15  issue: 2  first page: 275  year: 2013  
doi: 10.1177/0972063413489035

66. Satisfaction of Nigerian stroke survivors with outpatient physiotherapy care
Olubukola A. Olaleye, Talhatu K. Hamzat, Marvellous A. Akinrinsade
Physiotherapy Theory and Practice  vol: 33  issue: 1  first page: 41  year: 2017  
doi: 10.1080/09593985.2016.1247931

67. Does patient satisfaction affect patient loyalty?
Daniel P. Kessler, Deirdre Mylod
International Journal of Health Care Quality Assurance  vol: 24  issue: 4  first page: 266  year: 2011  
doi: 10.1108/09526861111125570

68. Determinants of Exhibition Service Quality as Perceived by Attendees
Mihae Jung
Journal of Convention & Event Tourism  vol: 7  issue: 3-4  first page: 85  year: 2005  
doi: 10.1300/J452v07n03_05

69. Customer satisfaction, corporate image, and service quality in professional services
Mara Cameran, Peter Moizer, Angela Pettinicchio
The Service Industries Journal  vol: 30  issue: 3  first page: 421  year: 2010  
doi: 10.1080/02642060802236111

70. Influences of airport service quality, satisfaction, and image on behavioral intention towards destination visit
Moeun Saut, Vichethtithkanitha song
Urban, Planning and Transport Research  vol: 10  issue: 1  first page: 82  year: 2022  
doi: 10.1080/21650020.2022.2054857

71. Sustainable business development of private hospitals in Vietnam: Determinants of patient satisfaction, patient loyalty and revisit intention
Phan Thanh Hai, Nguyen Thanh Cuong, Van Chien Nguyen, Mai Thi Thuong
Problems and Perspectives in Management  vol: 19  issue: 4  first page: 63  year: 2021  
doi: 10.21511/ppm.19(4).2021.06

72. The Impact of Physical Environment on Customer Loyalty in Upscale Restaurants in Turkey
Dawoud Almohammad, Cumali Kılıç, Danya Raouf Bek, Hassoun Almohammadalsulaiman
Sage Open  vol: 15  issue: 4  year: 2025  
doi: 10.1177/21582440251376212

73. Service quality and student/customer satisfaction in the private tertiary education sector in Singapore
Susie Khoo, Huong Ha, Sue L.T. McGregor
International Journal of Educational Management  vol: 31  issue: 4  first page: 430  year: 2017  
doi: 10.1108/IJEM-09-2015-0121

74. Hospital selection under Insured Public Health Schemes in the multi-criteria group decision-making environment
Manimay Dev, Dinesh Kumar, Rahul S. Mor
Production Engineering Archives  vol: 28  issue: 1  first page: 1  year: 2022  
doi: 10.30657/pea.2022.28.01

75. Better Together? An Examination of the Relationship Between Acute Care Hospital Mergers and Patient Experience
Timothy Attebery, Larry R. Hearld, Nathan Carroll, Jeff Szychowski, Robert Weech-Maldonado
Journal of Healthcare Management  vol: 65  issue: 5  first page: 330  year: 2020  
doi: 10.1097/JHM-D-19-00116

76. Why and how service quality perceptions impact consumer responses
Michael Etgar, Galia Fuchs
Managing Service Quality: An International Journal  vol: 19  issue: 4  first page: 474  year: 2009  
doi: 10.1108/09604520910971566

77. Service quality in healthcare institutions: establishing the gaps for policy action
Aaron A. Abuosi, Roger A. Atinga
International Journal of Health Care Quality Assurance  vol: 26  issue: 5  first page: 481  year: 2013  
doi: 10.1108/IJHCQA-12-2011-0077

78. A Comparative Analysis of the Relative Importance of Service Quality for Two UK Grocery Retailers
Daniella Ryding
Journal of Food Products Marketing  vol: 17  issue: 5  first page: 503  year: 2011  
doi: 10.1080/10454446.2011.618788

79. Do corporate social responsibility activities enhance customer satisfaction and customer loyalty? Evidence from the Saudi banking sector
Shumookh Abdul Aziz Al-Ghamdi, Nada Saleh Badawi, Collins G. Ntim
Cogent Business & Management  vol: 6  issue: 1  year: 2019  
doi: 10.1080/23311975.2019.1662932

80. Does Corporate Social Responsibility Influence Customer Loyalty in the Taiwan Insurance Sector? The role of Corporate Image and Customer Satisfaction
Chen-Ying Lee
Journal of Promotion Management  vol: 25  issue: 1  first page: 43  year: 2019  
doi: 10.1080/10496491.2018.1427651

81. Differences in health literacy profiles of patients admitted to a public and a private hospital in Melbourne, Australia
Rebecca L. Jessup, Richard H. Osborne, Alison Beauchamp, Allison Bourne, Rachelle Buchbinder
BMC Health Services Research  vol: 18  issue: 1  year: 2018  
doi: 10.1186/s12913-018-2921-4

82. Understanding patients’ behavioral intentions
Ehsan Zarei, Mohammad Arab, Seyed Mahmoud Ghazi Tabatabaei, Arash Rashidian, Abbas Rahimi forushani, Roghayeh Khabiri
Journal of Health Organization and Management  vol: 28  issue: 6  first page: 795  year: 2014  
doi: 10.1108/JHOM-11-2012-0218

83. Patients’ satisfaction with physiotherapy management of chronic mechanical neck pain in physiotherapy departments of public hospitals in Ibadan, Nigeria: A mixed-method study
Adesola C. Odole, Ayomikun Ayodeji, Blessing Adolo, Chiedozie James Alumona, Henrietha Adandom, Chidozie E. Mbada, Oluwagbohunmi A. Awosoga
Physiotherapy Theory and Practice  vol: 39  issue: 9  first page: 1896  year: 2023  
doi: 10.1080/09593985.2022.2056099

84. Enhancing patient informed consent in elective skin cancer surgeries: a comparative study of traditional and digital approaches in a German public hospital
Alexandra Schulz, Sabine Bohnet-Joschko
BMC Health Services Research  vol: 24  issue: 1  year: 2024  
doi: 10.1186/s12913-024-11225-3

85. Healthcare service quality effect on patient satisfaction and behavioural intentions in corporate hospitals in India
Rama Krishna Naik Jandavath, Anand Byram
International Journal of Pharmaceutical and Healthcare Marketing  vol: 10  issue: 1  first page: 48  year: 2016  
doi: 10.1108/IJPHM-07-2014-0043

86. Fostering Employee’s Service Quality and Customer Satisfaction: Evidence from Emerging Pakistan
Farhan Muhammad Muneeb, Muhammad Salman Chughtai, Uzma Anjum, Jiyun Ma
Business Ethics and Leadership  vol: 3  issue: 3  first page: 47  year: 2019  
doi: 10.21272/bel.3(3).47-67.2019

87. Patient Satisfaction and Consumer Behavioural Intentions
Arjun Murti, Aashish Deshpande, Namita Srivastava
Journal of Health Management  vol: 15  issue: 4  first page: 549  year: 2013  
doi: 10.1177/0972063413516230

88. Re-evaluation of the healthcare service quality criteria for the Covid-19 pandemic: Z-number fuzzy cognitive map
Naeira Elyas Pour Babroudi, Kamyar Sabri-Laghaie, Nazli Ghanbari Ghoushchi
Applied Soft Computing  vol: 112  first page: 107775  year: 2021  
doi: 10.1016/j.asoc.2021.107775

89. Airline Service Quality Dimensions and Customer Loyalty: Empirical Evidence from Air Passengers’ in Lagos State
Oghojafor Ben Akpoyomare, Ladipo Patrick Kunle Adeosun, Rahim Ajao Ganiyu
Czech Journal of Tourism  vol: 5  issue: 2  first page: 155  year: 2016  
doi: 10.1515/cjot-2016-0009

90. Clinical governance, corporate social responsibility, health service quality, and brand equity
Luu Trong Tuan
Clinical Governance: An International Journal  vol: 19  issue: 3  first page: 215  year: 2014  
doi: 10.1108/CGIJ-02-2014-0007

91. Patients’ Satisfaction with Diagnostic Radiology Services in Two Major Public and Private Hospitals in Ghana
Kofi Adesi Kyei
International Journal of Radiology & Radiation Therapy  vol: 1  issue: 1  year: 2016  
doi: 10.15406/ijrrt.2016.01.00004

92. An Indirect Measurement Method for Accurate Quality of Service Assessment
Faadhil Assayfullooh, Kaito Uchiyama, Kahoru Furuya, Yoshiki Shimomura
Procedia CIRP  vol: 136  first page: 85  year: 2025  
doi: 10.1016/j.procir.2025.08.017

93. Factors affecting patient satisfaction and healthcare quality
Aditi Naidu
International Journal of Health Care Quality Assurance  vol: 22  issue: 4  first page: 366  year: 2009  
doi: 10.1108/09526860910964834

94. Examining the relative role of CSR activity and service experience on cruise customers’ behavior
Jiseon Ahn, Shiwen Lu
Social Responsibility Journal  vol: 18  issue: 3  first page: 453  year: 2022  
doi: 10.1108/SRJ-07-2020-0298

95. Internal market orientation and its influence on organisational performance
Vicent Tortosa, Miguel A. Moliner, Javier Sánchez
European Journal of Marketing  vol: 43  issue: 11/12  first page: 1435  year: 2009  
doi: 10.1108/03090560910989975

96. Service quality and satisfaction: an international comparison of professional services perceptions
Raj G. Java, Linda C. Ueltschy, Michel Laroche, Axel Eggert, Uta Bindl
Journal of Services Marketing  vol: 21  issue: 6  first page: 410  year: 2007  
doi: 10.1108/08876040710818903

97. The components of perceived quality and their influence on online re-purchase intention
Rahul Kumar, Varsha Jain, Jacqueline Kilsheimer Eastman, Anupama Ambika
Journal of Consumer Marketing  vol: 42  issue: 1  first page: 38  year: 2025  
doi: 10.1108/JCM-04-2024-6798

98. The stranger in my room: The fellow patient as the fourth dimension of patient satisfaction
Saskia Hantel, Martin Benkenstein
Health Services Management Research  vol: 33  issue: 3  first page: 136  year: 2020  
doi: 10.1177/0951484820901667

99. A conceptual framework of service quality in healthcare
Panchapakesan Padma, Chandrasekharan Rajendran, L. Prakash Sai
Benchmarking: An International Journal  vol: 16  issue: 2  first page: 157  year: 2009  
doi: 10.1108/14635770910948213

100. Protesting for Improved Public Service Delivery in South Africa’s Sedibeng District
Oludele Akinloye Akinboade, Mandisa Putuma Mokwena, Emilie Chanceline Kinfack
Social Indicators Research  vol: 119  issue: 1  first page: 1  year: 2014  
doi: 10.1007/s11205-013-0377-9

101. Service Quality Gaps in the Provision of Care to Surgical Patients: a Cross-Sectional Study in the Northwest of Iran
Tayyebeh Rezaei, Akram Ghahramanian, Farahnaz Abdullahzaed, Zahra Sheikhalipour, Mohammad Asghari-Jafarabadi, Zeinab Fadaei
Journal of Caring Sciences  vol: 7  issue: 3  first page: 157  year: 2018  
doi: 10.15171/jcs.2018.025

102. The role of customer behavior in forming perceived value at restaurants: A multidimensional approach
Eojina Kim, Liang (Rebecca) Tang
International Journal of Hospitality Management  vol: 87  first page: 102511  year: 2020  
doi: 10.1016/j.ijhm.2020.102511

103. Satisfaction and Value: A Meta-Analysis in the Healthcare Context
Sandra S. Liu, Eklou Amendah, En-Chung Chang, Lai Kwan Pei
Health Marketing Quarterly  vol: 23  issue: 4  first page: 49  year: 2006  
doi: 10.1080/07359680802131566

104. What makes consumers believe: the impacts of priming and sequential service experiences on consumer emotions and willingness to pay
Ting-Jui Chou, En-Chung Chang, Yanan Zheng, Xiaofei Tang
Journal of Services Marketing  vol: 30  issue: 1  first page: 115  year: 2016  
doi: 10.1108/JSM-02-2014-0077

105. Nurses' organizational communication satisfaction, emotional labor, and prosocial service behavior: A cross‐sectional study
Youngsoo Kim, Sun Joo Jang
Nursing & Health Sciences  vol: 21  issue: 2  first page: 223  year: 2019  
doi: 10.1111/nhs.12586

106. Antecedents and consequences of service quality in a higher education context
Parves Sultan, Ho Yin Wong
Quality Assurance in Education  vol: 21  issue: 1  first page: 70  year: 2013  
doi: 10.1108/09684881311293070

107. SEQUENCE OF ELECTRONIC SERVICE QUALITY ON CUSTOMER SATISFACTION
Fahd AL-Farsi, Abdullah Basahel
International Journal for Innovation Education and Research  vol: 2  issue: 3  first page: 10  year: 2014  
doi: 10.31686/ijier.vol2.iss3.152

108. Auditor Extra‐Billing and Client‐Initiated Auditor Changes
Francis Goddard, Martin Schmidt
International Journal of Auditing  vol: 29  issue: 3  first page: 348  year: 2025  
doi: 10.1111/ijau.12373

109. A review of accounting research in internationalising journals in the South African region
Charl J. De Villiers, Pei-Chi K. Hsiao
South African Journal of Economic and Management Sciences  vol: 20  issue: 1  year: 2017  
doi: 10.4102/sajems.v20i1.1729

110. An empirical study of patients' expectations and satisfactions in Egyptian hospitals
Mohamed M. Mostafa
International Journal of Health Care Quality Assurance  vol: 18  issue: 7  first page: 516  year: 2005  
doi: 10.1108/09526860510627201

111. ANÁLISIS COMPARADO DE LA SATISFACCIÓN DE LOS ESTUDIANTES Y DOCENTES EN LA UNIVERSIDAD PÚBLICA ESPAÑOLA
Juan G. Martínez-Navalón, Alicia Blanco-González, Cristina Del-Castillo-Feito
Journal of Management and Business Education  vol: 2  issue: 1  first page: 36  year: 2019  
doi: 10.35564/jmbe.2019.0005

112. OKUL VE SEKTÖR ALGISININ ÖĞRENCİLERİN DEVAM ETME NİYETİNE ETKİSİ ÜZERİNE BİR ARAŞTIRMA
Sami Nurtaç TURAN
Milli Eğitim Dergisi  vol: 51  issue: 235  first page: 2533  year: 2022  
doi: 10.37669/milliegitim.928355