Precursors and outcome of customer satisfaction/delight in business-to-consumer relationships in Botswana

Olumide Jaiyeoba; Douglas T. Svotwa; Mornay Roberts-Lombard

Crossref Citations

1. From IFCX to CXMMI: Validation and Evolution of a Customer Experience Management Maturity Model
Roberto P. Madruga, Édison Renato Silva, José Francisco Moreira Pessanha, Humberto Henriques de Arruda, Assed Naked Haddad
IEEE Access vol: 12 first page: 119350 year: 2024
doi: 10.1109/ACCESS.2024.3448465

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