Customer complaints and service policy in electronic commerce

Y-W. Fan; Y-F. Miao; S-C. Wu

Crossref Citations

1. An asymmetric configural model approach for understanding complainer emotions and loyalty
Berna Tari Kasnakoglu, Cengiz Yilmaz, Kaan Varnali
Journal of Business Research vol: 69 issue: 9 first page: 3659 year: 2016
doi: 10.1016/j.jbusres.2016.03.027

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