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Crossref Citations

1. An asymmetric configural model approach for understanding complainer emotions and loyalty
Berna Tari Kasnakoglu, Cengiz Yilmaz, Kaan Varnali
Journal of Business Research  vol: 69  issue: 9  first page: 3659  year: 2016  
doi: 10.1016/j.jbusres.2016.03.027

2. Evaluation of Consumer Complaints: A Case Study Using MAXQDA 2020 Data Analysis Software
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Cankiri Karatekin Universitesi Iktisadi ve Idari Bilimler Fakultesi Dergisi  year: 2023  
doi: 10.18074/ckuiibfd.1318853

3. ‘My Problem Solved, That's All !!’: A Phenomenological Approach to Consumer Complaint Redressal in Malaysia
Pranav Kumar, Sany Sanuri bin Mohd. Mokhtar, Abdullah Kaid Al-Swidi
Procedia - Social and Behavioral Sciences  vol: 130  first page: 431  year: 2014  
doi: 10.1016/j.sbspro.2014.04.050

4. ÖZEL ALIŞVERİŞ SİTELERİNDE SİPARİŞLERİN YERİNE GETİRİLMESİNDE LOJİSTİK HİZMET KALİTESİ’NİN MÜŞTERİ MEMNUNİYETİNE ETKİSİ
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Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi  year: 2017  
doi: 10.16953/deusosbil.351742