Berthon, Pierre R., Department of Marketing and Strategy, Cardiff Business School, University of Wales, United Kingdom
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Vol 28, No 3 (1997) - Original Research
The SERVQUAL instrument: Reliability and validity in South Africa
Abstract PDF
Author Details
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Reg No: 2002/002017/07
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All articles published in this journal are licensed under the Creative Commons Attribution 4.0 International (CC BY 4.0) license, unless otherwise stated.
Website design & content: ©2024 AOSIS (Pty) Ltd. All rights reserved. No unauthorised duplication allowed.
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