Original Research

A generic change model for the effective implementation of information systems

K. E. Jay, D. C. Smith
South African Journal of Business Management | Vol 27, No 3 | a810 | DOI: https://doi.org/10.4102/sajbm.v27i3.810 | © 2018 K. E. Jay, D. C. Smith | This work is licensed under CC Attribution 4.0
Submitted: 15 October 2018 | Published: 30 September 1996

About the author(s)

K. E. Jay, Shell South Africa, Cape Town, South Africa
D. C. Smith, Department of Information Systems, University of Cape Town, South Africa

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This article describes the need for an increased emphasis for change management and how it affects the information systems (IS) practitioner. Computer-based systems have become highly integrated into everyday business activities and the successful implementation of new information technology will depend upon not only the technical strength of the information system but, importantly, the effective management of organizational change. Organizational change issues are identified as planning for change, ensuring appropriate change leadership, creating a readiness for change, managing resistance to change, managing the transition, implementing and evaluating the change. A conceptual change model is derived for use in a systems development environment. This model proposes four main phases: orientation, preparation, implementation and support. Specific activities and deliverables are detailed for each segment. The proposed change model is matched to the Systems Development Life Cycle, showing where change management tasks could be incorporated into an overall project workplan.


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