1. Managerial Challenges Toward Unequal Gender Treatment in South Africa
Johan de Jager, Jan Grundling
Journal of African Business  vol: 8  issue: 1  first page: 45  year: 2007  
doi: 10.1300/J156v08n01_04

2. Retail service quality in context of CIS countries
Anupam Das, Vinod Kumar, Gour C. Saha
International Journal of Quality & Reliability Management  vol: 27  issue: 6  first page: 658  year: 2010  
doi: 10.1108/02656711011054542

3. Evaluation of Retail Service Quality by Using RSQS Model: A Case Study on Big Bazaar Hypermarkets in NCT of Delhi (India).
Rahela Farooqi, Rashi Banerji
SSRN Electronic Journal  year: 2013  
doi: 10.2139/ssrn.2578865

4. Stakeholders' Views of Service Quality in Community Pharmacy: A Qualitative Study
Lesley White, Christopher Clark
Health Marketing Quarterly  vol: 27  issue: 1  first page: 48  year: 2010  
doi: 10.1080/07359680903519750

5. Qualité de service, valeur perçue et intention d’achat dans un centre commercial innovant au Sénégal : effets des valeurs traditionnelles
Mbaye Fall Diallo, Fatou Diop-Sall
Management international  vol: 26  issue: 3  first page: 210  year: 2022  
doi: 10.7202/1090303ar

6. Patient-perceived hospital service quality: an empirical assessment
Yogesh P. Pai, Satyanarayana T. Chary, Rashmi Yogesh Pai
International Journal of Health Care Quality Assurance  vol: 31  issue: 1  first page: 76  year: 2018  
doi: 10.1108/IJHCQA-04-2017-0064

7. Antecedents of Hypermarket Service Quality in the United Arab Emirates
Ahmed R. Elmelegy, Subramaniam Ponnaiyan, Mohamad N. Alnajem
Quality Management Journal  vol: 24  issue: 4  first page: 35  year: 2017  
doi: 10.1080/10686967.2017.12088378

8. Examining Applicability of RSQS with Added Dimensions for Organized Apparel Retailers in India
Arif Hasan
Paradigm: A Management Research Journal  vol: 21  issue: 1  first page: 52  year: 2017  
doi: 10.1177/0971890717701516

9. Retail service quality in India: construct exploration and measure development
Harsh V Verma, Ekta Duggal
South Asian Journal of Global Business Research  vol: 4  issue: 1  first page: 129  year: 2015  
doi: 10.1108/SAJGBR-10-2013-0075

10. Retail Service Quality Scale (RSQS) as an Example of Quality Service Scale Used in Traditional Trade
Manuela Ingaldi
Multidisciplinary Aspects of Production Engineering  vol: 4  issue: 1  first page: 431  year: 2021  
doi: 10.2478/mape-2021-0039

11. Validation of the RSQS in apparel specialty stores
Jasmine Yeap Ai Leen, T. Ramayah
Measuring Business Excellence  vol: 15  issue: 3  first page: 16  year: 2011  
doi: 10.1108/13683041111161139

12. Understanding customer-perceived quality in informal stores
Christian Nedu Osakwe
Journal of Services Marketing  vol: 33  issue: 2  first page: 133  year: 2019  
doi: 10.1108/JSM-05-2018-0162

13. Retail service quality as a key activator of grocery store loyalty
Elisa Martinelli, Bernardo Balboni
The Service Industries Journal  vol: 32  issue: 14  first page: 2233  year: 2012  
doi: 10.1080/02642069.2011.582499

14. Evaluation of retail service quality using analytic hierarchy process
Madhurima Deb, Ewuuk Lomo-David
International Journal of Retail & Distribution Management  vol: 42  issue: 6  first page: 521  year: 2014  
doi: 10.1108/IJRDM-12-2013-0217

15. Determinants of service quality and impact of service quality and consumer characteristics on channel selection
Md. Mohsan Khudri, Saida Sultana
British Food Journal  vol: 117  issue: 8  first page: 2078  year: 2015  
doi: 10.1108/BFJ-12-2014-0431

16. Assessing the significance of retail service quality on shopping frequency: an adaptation of retail service quality (RSQS) model
Tinashe Musasa, Tshepo Tlapana
European Journal of Management Studies  vol: 28  issue: 2  first page: 135  year: 2023  
doi: 10.1108/EJMS-10-2022-0072