Terblanche, N. S., Department of Business Management, University of Stellenbosch, South Africa

• Vol 41, No 1 (2010) - Original Research
  Quality, value, satisfaction and loyalty amongst race groups: A study of customers in the South African fast food industry
  Abstract  PDF
• Vol 37, No 2 (2006) - Original Research
  The relationship between a satisfactory in-store shopping experience and retailer loyalty
  Abstract  PDF
• Vol 37, No 3 (2006) - Original Research
  A generic instrument to measure customer satisfaction with the controllable elements of the in-store shopping experience
  Abstract  PDF
• Vol 37, No 4 (2006) - Original Research
  An application of the American customer satisfaction index (ACSI) in the South African motor vehicle industry
  Abstract  PDF
• Vol 36, No 3 (2005) - Original Research
  Offline/online brand element transmutation and tangible/intangible product characteristics within various South African retail brand categories: An exploratory study
  Abstract  PDF
• Vol 35, No 4 (2004) - Original Research
  The in-store shopping experience: A comparative study of supermarket and clothing store customers
  Abstract  PDF
• Vol 32, No 2 (2001) - Original Research
  Measuring customer satisfaction with some of the controllable elements of the total retail experience: An exploratory study
  Abstract  PDF
• Vol 32, No 4 (2001) - Original Research
  Measuring customer satisfaction with the controllable elements of the in-store shopping experience
  Abstract  PDF