Author Details

Nel, Deon, Department of Business Management, Rand Afrikaans University, South Africa

Vol 25, No 1 (1994) - Original Research
The relative influence of service quality dimensions on perceptions of service quality in the banking industry
Abstract PDF
Vol 23, No 3/4 (1992) - Original Research
The influence of demographic variables on service quality perceptions in three selected service industries
Abstract PDF

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South African Journal of Business Management | ISSN: 2078-5585 (PRINT) | ISSN: 2078-5976 (ONLINE)