Author Details

Boshoff, C., Department of Business Management, University of Port Elizabeth, South Africa

  • Vol 35, No 2 (2004) - Original Research
    The management of the early stages of restructuring in a tertiary-education institution: An organisational commitment perspective
    Abstract  PDF
  • Vol 35, No 4 (2004) - Original Research
    The in-store shopping experience: A comparative study of supermarket and clothing store customers
    Abstract  PDF
  • Vol 35, No 4 (2004) - Original Research
    The relationships between service quality, customer satisfaction and buying intentions in the private hospital industry
    Abstract  PDF
  • Vol 34, No 1 (2003) - Original Research
    Intentions to buy a service: The influence of service guarantees, general information and price information in advertising
    Abstract  PDF
  • Vol 34, No 2 (2003) - Original Research
    Employee perceptions of share ownership schemes: An empirical study
    Abstract  PDF
  • Vol 34, No 3 (2003) - Original Research
    Satisfaction with service recovery: Its measurement and its outcomes
    Abstract  PDF
  • Vol 34, No 4 (2003) - Original Research
    The influence of relational factors on successful succession in family businesses: A comparative study of owner-managers and successors
    Abstract  PDF
  • Vol 32, No 2 (2001) - Original Research
    South African consumer sentiment towards marketing: A longitudinal analysis
    Abstract  PDF
  • Vol 32, No 2 (2001) - Original Research
    Measuring customer satisfaction with some of the controllable elements of the total retail experience: An exploratory study
    Abstract  PDF
  • Vol 32, No 4 (2001) - Original Research
    Measuring customer satisfaction with the controllable elements of the in-store shopping experience
    Abstract  PDF
  • Vol 30, No 3 (1999) - Original Research
    Consumers' reasons for purchasing low involvement goods by mail catalogue: Preliminary measurement guidelines
    Abstract  PDF