Author Details
Boshoff, C., Department of Business Management, University of Port Elizabeth, South Africa
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Vol 35, No 2 (2004) - Original Research
The management of the early stages of restructuring in a tertiary-education institution: An organisational commitment perspective
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Vol 35, No 4 (2004) - Original Research
The in-store shopping experience: A comparative study of supermarket and clothing store customers
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Vol 35, No 4 (2004) - Original Research
The relationships between service quality, customer satisfaction and buying intentions in the private hospital industry
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Vol 34, No 1 (2003) - Original Research
Intentions to buy a service: The influence of service guarantees, general information and price information in advertising
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Vol 34, No 2 (2003) - Original Research
Employee perceptions of share ownership schemes: An empirical study
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Vol 34, No 3 (2003) - Original Research
Satisfaction with service recovery: Its measurement and its outcomes
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Vol 34, No 4 (2003) - Original Research
The influence of relational factors on successful succession in family businesses: A comparative study of owner-managers and successors
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Vol 32, No 2 (2001) - Original Research
South African consumer sentiment towards marketing: A longitudinal analysis
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Vol 32, No 2 (2001) - Original Research
Measuring customer satisfaction with some of the controllable elements of the total retail experience: An exploratory study
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Vol 32, No 4 (2001) - Original Research
Measuring customer satisfaction with the controllable elements of the in-store shopping experience
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Vol 30, No 3 (1999) - Original Research
Consumers' reasons for purchasing low involvement goods by mail catalogue: Preliminary measurement guidelines
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