An empirical assessment of the extended service quality model

Deon Nel; Christo Boshoff; Gerhard Mels

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Crossref Citations

1. Service quality in a cellular telecommunications company: a South African experience
R.W.E. van der Wal, A. Pampallis, C. Bond
Managing Service Quality: An International Journal vol: 12 issue: 5 first page: 323 year: 2002
doi: 10.1108/09604520210442119

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South African Journal of Business Management | ISSN: 2078-5585 (PRINT) | ISSN: 2078-5976 (ONLINE)