An empirical assessment of the extended service quality model

Deon Nel; Christo Boshoff; Gerhard Mels

Crossref Citations

1. Developing Universally Applicable Service Quality Assessment Model Based on the Theory of Consumption Values, and Using Fuzzy Linguistic Preference Relations to Empirically Test Three Industries
Tsuen-Ho Hsu, Sen-Tien Her, Jia-Jeng Hou
Mathematics vol: 9 issue: 20 first page: 2608 year: 2021
doi: 10.3390/math9202608

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