TQM: The paradox of empowerment and conformance in the service sector

I. B. Hipkin

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Crossref Citations

1. Customer service‐orientation of small retail business owners in Austria, The Czech Republic, Hungary, Latvia, Slovakia, and Slovenia
Shawn Carraher, John A. Parnell, John E. Spillan
Baltic Journal of Management vol: 4 issue: 3 first page: 251 year: 2009
doi: 10.1108/17465260910990975

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