Measuring customer satisfaction with some of the controllable elements of the total retail experience: An exploratory study

N. S. Terblanche; C. Boshoff

Crossref Citations

1. Measuring customer pre-purchase satisfaction in a retail setting
W.Y. Huang, A.J. Dubinsky
The Service Industries Journal vol: 34 issue: 3 first page: 212 year: 2014
doi: 10.1080/02642069.2013.778249

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South African Journal of Business Management | ISSN: 2078-5585 (PRINT) | ISSN: 2078-5976 (ONLINE)