1. Understanding and profitably managing customer loyalty
Robert Gee, Graham Coates, Mike Nicholson
Marketing Intelligence & Planning  vol: 26  issue: 4  first page: 359  year: 2008  
doi: 10.1108/02634500810879278

2. Comparing online and in-store shopping behavior towards luxury goods
Alessandro Brun, Xia Liu, Alvin C Burns, Yingjian Hou
International Journal of Retail & Distribution Management  vol: 41  issue: 11/12  first page: 885  year: 2013  
doi: 10.1108/IJRDM-01-2013-0018

3. Destination brand experience, brand positioning, and intention to visit: A multi-destination comparison study
Shuang Lin, Shuangyu Xu, Yue Liu, Liyin Zhang
Journal of Vacation Marketing  vol: 30  issue: 3  first page: 599  year: 2024  
doi: 10.1177/13567667231155646

4. A new form of brand experience in online social networks: An empirical analysis
Xiaolei Yu, Chunlin Yuan, Juran Kim, Shuman Wang
Journal of Business Research  vol: 130  first page: 426  year: 2021  
doi: 10.1016/j.jbusres.2020.02.011

5. Hooking Customers with Facebook: An Empirical Analysis of Grocery Stores’ Online Engagement
Nikki N. Numan, Tom J.P. Wielheesen, Laurens M. Sloot, Tammo H.A. Bijmolt, Erjen van Nierop
Journal of Interactive Marketing  vol: 61  issue: 1  first page: 60  year: 2026  
doi: 10.1177/10949968251337700

6. Investigation into waiting time, self‐service technology, and customer loyalty: The mediating role of waiting time in satisfaction
Yusuf Ayodeji, Husam Rjoub
Human Factors and Ergonomics in Manufacturing & Service Industries  vol: 31  issue: 1  first page: 27  year: 2021  
doi: 10.1002/hfm.20867

7. L’expérience du consommateur dans le commerce de détail. Une revue de littérature
Blandine Antéblian, Marc Filser, Claire Roederer
Recherche et Applications en Marketing (French Edition)  vol: 28  issue: 3  first page: 84  year: 2013  
doi: 10.1177/0767370113497868

8. The influence of customer loyalty on small island economies: an empirical and exploratory study
Wilson Ozuem, Tara Thomas, Geoff Lancaster
Journal of Strategic Marketing  vol: 24  issue: 6  first page: 447  year: 2016  
doi: 10.1080/0965254X.2015.1011205

9. Impact of customer experience on loyalty: a multichannel examination
Isabelle Brun, Lova Rajaobelina, Line Ricard, Bilitis Berthiaume
The Service Industries Journal  vol: 37  issue: 5-6  first page: 317  year: 2017  
doi: 10.1080/02642069.2017.1322959

10. Experiential Marketing and Long-Term Sales
Steven S. Cuellar, Robert C. Eyler, Rich Fanti
Journal of Travel & Tourism Marketing  vol: 32  issue: 5  first page: 534  year: 2015  
doi: 10.1080/10548408.2014.918925

11. Consumption experience in retail environments: A literature review
Blandine Antéblian, Marc Filser, Claire Roederer
Recherche et Applications en Marketing (English Edition)  vol: 28  issue: 3  first page: 82  year: 2013  
doi: 10.1177/2051570713505471

12. Katılım Bankası Çalışanlarında Homoislamicus Davranışı: Türkiye Üzerine Bir İnceleme
Emel İştar Işıklı, Cevdet Kaya
Sosyoekonomi  vol: 32  issue: 62  first page: 551  year: 2024  
doi: 10.17233/sosyoekonomi.2024.04.25

13. Maraş Biberi Üretim Memnuniyetinin Yapısal Eşitlik Modeli ile Belirlenmesi
Yeşim AYTOP, Cuma AKBAY
Kahramanmaraş Sütçü İmam Üniversitesi Tarım ve Doğa Dergisi  vol: 21  issue: 5  first page: 725  year: 2018  
doi: 10.18016/ksudobil.402182

14. Consumer satisfaction in retail stores: theory and implications
Justin Paul, Koloth G. Sankaranarayanan, Nandakumar Mekoth
International Journal of Consumer Studies  vol: 40  issue: 6  first page: 635  year: 2016  
doi: 10.1111/ijcs.12279

15. Research on the Construction of Consumption Experience Dimensions for the E-Commerce Offline Store
Xianfeng Wu, Hanmeng Tan
Open Journal of Social Sciences  vol: 07  issue: 03  first page: 408  year: 2019  
doi: 10.4236/jss.2019.73034

16. Hierarchy of Shopping Experience at Indian Malls: A Conceptual Model using Interpretive Structural Modelling
Sanjeev Prashar, Pappu Raja Sekhara Sarma, Harvinder Singh
Journal of Distribution Science  vol: 14  issue: 2  first page: 5  year: 2016  
doi: 10.15722/jds.14.2.201602.5

17. Mechanics of engendering customer loyalty: A conceptual framework
Medha Srivastava, Alok Kr. Rai
IIMB Management Review  vol: 30  issue: 3  first page: 207  year: 2018  
doi: 10.1016/j.iimb.2018.05.002

18. A review of accounting research in internationalising journals in the South African region
Charl J. De Villiers, Pei-Chi K. Hsiao
South African Journal of Economic and Management Sciences  vol: 20  issue: 1  year: 2017  
doi: 10.4102/sajems.v20i1.1729

19. Spatial multicriteria customer satisfaction analysis: the case of the single-store retailer
Anastasia S. Saridou, Athanasios P. Vavatsikos, Evangelos Grigoroudis
Operational Research  vol: 25  issue: 3  year: 2025  
doi: 10.1007/s12351-025-00962-w

20. The Effects of Green Image of Retailers on Shopping Value and Store Loyalty
Jamaliah Mohd. Yusof, Rosidah Musa, Sofiah Abd. Rahman
Procedia - Social and Behavioral Sciences  vol: 50  first page: 710  year: 2012  
doi: 10.1016/j.sbspro.2012.08.074

21. Attributes of young adults’ favorite retail shops: a qualitative study
Kara Chan, Qiqi Li
Young Consumers  vol: 23  issue: 4  first page: 555  year: 2022  
doi: 10.1108/YC-01-2022-1442

22. Okul Müdürlerinin, Okul Temelli Denetim Yaklaşımlarını Belirlemeye Yönelik Bir Ölçek Geliştirme Çalışması
Engin İŞ, M. Semih SUMMAK
OPUS Uluslararası Toplum Araştırmaları Dergisi  year: 2021  
doi: 10.26466/opus.862427

23. Factors determining inshopping in rural US communities
Katy Mullis, Minjeong Kim
International Journal of Retail & Distribution Management  vol: 39  issue: 5  first page: 326  year: 2011  
doi: 10.1108/09590551111130757

24. On the Drivers of Customer Needs and Satisfaction in Insurance: a Small Enterprises Based Study
Pirmin Mussak, Lukas Stricker
Zeitschrift für die gesamte Versicherungswissenschaft  vol: 114  issue: 2  first page: 271  year: 2025  
doi: 10.3790/zverswiss.2025.1459204