Understanding service recovery satisfaction from a service encounter perspective: A pilot study

C. Boshoff

Crossref Citations

1. Examining reasons for post-purchase satisfaction in buying local brands: When local meets local
Azwardi Md Isa, Mohammad Basir Saud, Md Daud Ismail
Asia Pacific Management Review vol: 21 issue: 1 first page: 48 year: 2016
doi: 10.1016/j.apmrv.2015.10.001

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