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Crossref Citations

1. HİZMET SEKTÖRÜNDE ELEKTRONİK BİLGİ SİSTEMİ KULLANIMININ HİZMET KALİTESİNE ETKİSİNİN BENCHMARKİNG YAKLAŞIMI İLE ÖLÇÜLMESİ VE BİR DİNLENME TESİSİNDE UYGULAMASI
Olcay Özge Ersöz, Adnan Aktepe, Süleyman Ersöz, Ahmet Kürşad Türker
Gazi Üniversitesi Fen Bilimleri Dergisi Part C: Tasarım ve Teknoloji  vol: 13  issue: 1  first page: 382  year: 2025  
doi: 10.29109/gujsc.1193710

2. Perceived service quality and student satisfaction in higher education: A SERVQUAL-based study
Vesna Rodić-Lukić, Nemanja Lukić, Mladen Subotić, Mia Marić, Nataša Branković
Marketing  vol: 57  issue: 2  first page: 135  year: 2026  
doi: 10.5937/mkng2602135R

3. Service quality in higher education institutions: qualitative evidence from the students’ perspectives using Maslow hierarchy of needs
Jawad Abbas
International Journal of Quality and Service Sciences  vol: 12  issue: 3  first page: 371  year: 2020  
doi: 10.1108/IJQSS-02-2020-0016

4. Application of servqual and servperf methods to assess the quality of teaching services - comparative analysis
Agnieszka Czajkowska, Ingaldi Manuela
Manufacturing Technology  vol: 21  issue: 3  first page: 294  year: 2021  
doi: 10.21062/mft.2021.041

5. Service Quality Framework for private higher open distance e-learning institutions in South -Africa
Sumei Van Antwerpen, Riaan Dirkse van Schalkwyk
The Journal of Quality in Education  vol: 13  issue: 21  first page: 32  year: 2023  
doi: 10.37870/joqie.v13i21.346

6. An Integrated Multi-Criteria Decision-Making Framework to Analyze the Higher Education Service Quality
Mirac Murat, Gul Imamoglu, Aleyna Sahin, Ertugrul Ayyildiz
International Journal of Information Technology & Decision Making  vol: 25  issue: 05  first page: 1637  year: 2026  
doi: 10.1142/S0219622025500944

7. HEISQUAL: A modern approach to measure service quality in higher education institutions
Jawad Abbas
Studies in Educational Evaluation  vol: 67  first page: 100933  year: 2020  
doi: 10.1016/j.stueduc.2020.100933

8. Overview of the main methods of service quality analysis
Manuela Ingaldi
Production Engineering Archives  vol: 18  issue: 18  first page: 54  year: 2018  
doi: 10.30657/pea.2018.18.10