Customer service expectations in retail banking in Africa

G. Bick; R. Abratt; D. Möller

Crossref Citations

1. Relationship marketing: an S–O–R perspective emphasising the importance of trust in retail banking
Mornay Roberts-Lombard, Daniël Johannes Petzer
International Journal of Bank Marketing vol: 39 issue: 5 first page: 725 year: 2021
doi: 10.1108/IJBM-08-2020-0417

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