1. Community orientation: an overlooked pillar of market-oriented higher education institutions
Shahira El Alfy
Journal of Marketing for Higher Education  vol: 33  issue: 2  first page: 182  year: 2023  
doi: 10.1080/08841241.2021.1907836

2. Effect of service quality on graduates’ satisfaction
Abdel-Aziz Ahmad Sharabati, Mohammad M. Alhileh, Hesham Abusaimeh
Quality Assurance in Education  vol: 27  issue: 3  first page: 320  year: 2019  
doi: 10.1108/QAE-04-2018-0035

3. Measurement of perceived service quality in higher education institutions
Danilo Soares Silva, Gustavo Hermínio Salati Marcondes de Moraes, Ieda Kanashiro Makiya, Francisco Ignácio Giocondo Cesar
Quality Assurance in Education  vol: 25  issue: 4  first page: 415  year: 2017  
doi: 10.1108/QAE-10-2016-0058

4. A model proposal for measuring service quality of eduaction with fuzzy rule-based approach and fuzzy ranking and an application
Ufuk Altinsoy, Adnan Aktepe, Suleyman Ersoz
Journal of Intelligent & Fuzzy Systems  vol: 44  issue: 2  first page: 2217  year: 2023  
doi: 10.3233/JIFS-220985

5. Determination of MBA Program Preference at State vs. Foundation Universities in Turkey: Evidence from Survey Research
Yonca Gürol, Ömer Tuğsal Doruk, Elif Cemek
Procedia - Social and Behavioral Sciences  vol: 235  first page: 118  year: 2016  
doi: 10.1016/j.sbspro.2016.11.007

6. Are there study mode differences in perceptions of university education service quality? Evidence from Zambia
Bruce Mwiya, Beenzu Siachinji, Justice Bwalya, Shem Sikombe, Moffat Chawala, Hillary Chanda, Maidah Kayekesi, Eledy Sakala, Alexinah Muyenga, Bernadette Kaulungombe, Len Tiu Wright
Cogent Business & Management  vol: 6  issue: 1  year: 2019  
doi: 10.1080/23311975.2019.1579414

7. Impact of HEdPERF on Students’ Satisfaction and Academic Performance in Ghanaian Universities; Mediating Role of Attitude towards Learning
Stephen Banahene, Jerry Jay Kraa, Philipine Aseye Kasu
Open Journal of Social Sciences  vol: 06  issue: 05  first page: 96  year: 2018  
doi: 10.4236/jss.2018.65009

8. ClassroomQual: a scale for measuring the use-of-classrooms-for-teaching–learning service quality
Jorge Pérez Rave, Leandro Muñoz Giraldo
Total Quality Management & Business Excellence  vol: 27  issue: 9-10  first page: 1063  year: 2016  
doi: 10.1080/14783363.2015.1060850

9. Psychological contract profiling for managing the learning experience of higher education students
László Horváth
European Journal of Higher Education  vol: 10  issue: 4  first page: 377  year: 2020  
doi: 10.1080/21568235.2020.1719174

10. The nexus between higher education service quality and student academic achievement: a structural equation modelling approach
Phillip Dangaiso, Maria Tsvere
Cogent Education  vol: 12  issue: 1  year: 2025  
doi: 10.1080/2331186X.2025.2556893

11. Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia
Bruce Mwiya, Justice Bwalya, Beenzu Siachinji, Shem Sikombe, Hillary Chanda, Moffat Chawala
Creative Education  vol: 08  issue: 07  first page: 1044  year: 2017  
doi: 10.4236/ce.2017.87076

12. An Exploratory Case Study on the Effects of E-Service Quality on Student Satisfaction and Retention
Arnab Kundu
International Journal of Virtual and Personal Learning Environments  vol: 12  issue: 1  first page: 1  year: 2022  
doi: 10.4018/IJVPLE.313588

13. Breaking barriers: Reducing inequality in higher education by understanding and addressing diverse student needs
Fabienne Cadet, Suri Weisfeld‐Spolter, Yuliya V. Yurova
Higher Education Quarterly  vol: 78  issue: 3  first page: 1202  year: 2024  
doi: 10.1111/hequ.12526

14. Comparative Analysis of Service Quality Instruments: Evidence from Higher Education Sector of Pakistan
Saif Aslam, Naveed Ahmed, Maria Aslam, Sufi Nouman Riaz
Bulletin of Business and Economics (BBE)  vol: 12  issue: 3  first page: 825  year: 2023  
doi: 10.61506/01.00146

15. Service Quality and Student’s Satisfaction in Higher Education Institution
Cherry Dugenio-Nadela, Dino M. Cañeda, Shiela L. Tirol, James H. Samillano, Daisy Joan M. Pantuan, Jessa C. Piañar, Ariel O. Tinapay, Honey Mae S. Casas, Raymund A. Cometa, Shane O. Conson, Marisse V. Urot, Joel M. Ancot, Rowell L. Nadela, Irish Dugenio-Terol, Anthony M. Baluyot, Kerr Pevida, Jess Ian Olivar, Edgar Decena
Journal of Human Resource and Sustainability Studies  vol: 11  issue: 04  first page: 858  year: 2023  
doi: 10.4236/jhrss.2023.114049

16. Measuring the service quality of autonomous B-school programs in India: development and validation of BSCHOOLQUAL, a higher-order factor model
K. Latha, Archana Patro, Remya Lathabhavan
Journal of Applied Research in Higher Education  vol: 18  issue: 3  first page: 973  year: 2026  
doi: 10.1108/JARHE-08-2024-0442

17. Measuring service quality at an online university: using PLS-SEM with archival data
Jos M. C. Schijns
Tertiary Education and Management  vol: 27  issue: 2  first page: 161  year: 2021  
doi: 10.1007/s11233-021-09071-7

18. Assessing service quality in higher education: a four-decade literature review (1984–2024)
Pawan Kataria, Chetna Sharma Rajput
Quality Assurance in Education  vol: 34  issue: 3  first page: 415  year: 2026  
doi: 10.1108/QAE-08-2025-0229

19. A comparative analysis of service quality and student perceptions in Kyrgyzstan’s higher education institutions
Rita Ismailova, Mirlan Chynybaev, Sagynbek Orunbaev, Nurlan Omurov, Sabyrkul Kalygulova, Amangeldi Zhumadilov, Gulnara Isaeva, Svetlana Sirmbard
Cogent Education  vol: 12  issue: 1  year: 2025  
doi: 10.1080/2331186X.2025.2502202

20. Assessing administrative service quality in higher education: development of an attribute-based framework (HEADSQUAL) in a Brazilian University
Damian Steppacher, Maria Auxiliadora Cannarozzo Tinoco, Carla Schewengber ten Caten, Arthur Marcon
Studies in Higher Education  vol: 46  issue: 9  first page: 1785  year: 2021  
doi: 10.1080/03075079.2019.1706076

21. Revisiting perceived service quality in higher education: uncovering service quality dimensions for postgraduate students
Shahira El Alfy, Abdulai Abukari
Journal of Marketing for Higher Education  vol: 30  issue: 1  first page: 1  year: 2020  
doi: 10.1080/08841241.2019.1648360

22. Trust-building factors of service quality and the impact of trust on commitment and referral intentions for B2B IT service vendors
Dae Hwan Kwon, Erin Cho
Journal of Global Scholars of Marketing Science  vol: 36  issue: 1  first page: 53  year: 2026  
doi: 10.1080/21639159.2025.2560361

23. The role of service quality in achieving sustainable development goal 3: shaping students' psychological well-being in an Egyptian higher education context
Shrouk Abdelnaeim, Noha El-Bassiouny, Christian Hauser
Management & Sustainability: An Arab Review  vol: 4  issue: 1  first page: 4  year: 2025  
doi: 10.1108/MSAR-07-2023-0036

24. The dimensions of accounting service quality
Vitor Azzari, Emerson Wagner Mainardes, Aziz Xavier Beiruth, Fábio M. da Costa
SN Business & Economics  vol: 1  issue: 8  year: 2021  
doi: 10.1007/s43546-021-00107-z

25. Integrating online learning into service quality assessment in higher-education its influence on student satisfaction
Nancy Bouranta, Evangelos L. Psomas, Dimitrios Kafetzopoulos
The TQM Journal  vol: 37  issue: 5  first page: 1418  year: 2025  
doi: 10.1108/TQM-06-2023-0180

26. Linking service quality to academic achievement: student perspectives from a Zimbabwean public university
Phillip Dangaiso, Maria Tsvere
Cogent Education  vol: 12  issue: 1  year: 2025  
doi: 10.1080/2331186X.2025.2533302

27. A pragmatic model of student satisfaction: a viewpoint of private higher education
Abu Rashed Osman, Ruswiati Surya Saputra
Quality Assurance in Education  vol: 27  issue: 2  first page: 142  year: 2019  
doi: 10.1108/QAE-05-2017-0019

28. YÜKSEKÖĞRETİM KURUMLARININ HİZMET KALİTESİNİN DEĞERLENDİRİLMESİ İÇİN KULLANILAN ÖLÇEK VE BOYUTLARIN ARAŞTIRILMASI
Melda KOKOÇ, Süleyman ERSÖZ
Mühendislik Bilimleri ve Tasarım Dergisi  vol: 8  issue: 4  first page: 1290  year: 2020  
doi: 10.21923/jesd.726227

29. The Importance of Educational Service Quality for Customer Satisfaction and Organizational Reputation
Marjeta Ramovš, Borut Milfelner
Naše gospodarstvo/Our economy  vol: 69  issue: 2  first page: 29  year: 2023  
doi: 10.2478/ngoe-2023-0009

30. Students’ switching intentions for graduate education services: examining the influence of service quality, price, and attractiveness of alternative
Agu Godswill Agu
Journal of Marketing for Higher Education  vol: 35  issue: 2  first page: 165  year: 2025  
doi: 10.1080/08841241.2022.2101171

31. Modelling the impact of online learning quality on students' satisfaction, trust and loyalty
Eijaz Ahmed Khan, Andrew Cram, Xiaoxia Wang, Khanh Tran, Michelle Cavaleri, Md Jahidur Rahman
International Journal of Educational Management  vol: 37  issue: 2  first page: 281  year: 2023  
doi: 10.1108/IJEM-02-2022-0066

32. International postgraduate students’ perceptions of service quality
Chancy Chaguluka, Andrisha Beharry-Ramraj, John Amolo
Problems and Perspectives in Management  vol: 16  issue: 2  first page: 438  year: 2018  
doi: 10.21511/ppm.16(2).2018.39

33. Quality of Administrative Services in Higher Education
Spiridon Rizos, Eleni Sfakianaki, Andreas Kakouris
European Journal of Educational Management  vol: volume-5-2022  issue: volume-5-issue-2-december-2022  first page: 115  year: 2022  
doi: 10.12973/eujem.5.2.115

34. Examining Service Quality in Ghanaian Higher Education: A Comparative Analysis of Private and Public Universities
Samuel Smith Esseh, Lucy Afeafa Ry-Kottoh, Mary Mawufemor Denyo
E-Journal of Humanities, Arts and Social Sciences  first page: 1391  year: 2024  
doi: 10.38159/ehass.20245725

35. Higher Education Service Quality for International Students: A Literature Review
Jun Luo, Sarana Photchanachan
American Journal of Industrial and Business Management  vol: 12  issue: 01  first page: 1  year: 2022  
doi: 10.4236/ajibm.2022.121001

36. Strengthening Teacher Education in Tanzania: Student-Teachers’ and Tutors’ Satisfaction with College Facilities and Environment
Calvin Zakaria Swai, Josephat Paul Nkaizirwa, Alfred Kisuda Hugo, Cosmas Anyelwisye Mahenge, Philbert Sixbert Komba
Cogent Education  vol: 9  issue: 1  year: 2022  
doi: 10.1080/2331186X.2022.2070053

37. The Determinant of Student Satisfaction in Academic and Administrative Services in Private Universities
Benjamin Ghansah, Juliana Serwaa Andoh, Patrick Gbagonah, Joy Nana Okogun-Odompley
International Journal of Applied Management Sciences and Engineering  vol: 6  issue: 2  first page: 58  year: 2019  
doi: 10.4018/IJAMSE.2019070104

38. Impact of service quality dimensions on student satisfaction, academic achievement and self-perceived employability in business schools: a HEDQUAL approach
Kanika Goel
Journal of International Education in Business  first page: 1  year: 2026  
doi: 10.1108/JIEB-05-2025-0067

39. Examining gender disparities in pre-service teachers’ satisfaction levels across educational facilities
Abubakar Sadiq Mohammed, Christopher Amoah, Issah Bala Abdulai, AYODELE Timothy Oluwafemi, Jannat Abbas
Facilities  vol: 43  issue: 5/6  first page: 320  year: 2025  
doi: 10.1108/F-07-2024-0095

40. Üniversite Öğrencisi Algılarına Göre Yükseköğretim Kurumlarının Hizmet Kalitesinin İncelenmesi
Muhammet İbrahim AKYÜREK
Gençlik Araştırmaları Dergisi  vol: 9  issue: 25  first page: 69  year: 2021  
doi: 10.52528/genclikarastirmalari.957945

41. A Study of Factors Affecting Student Satisfaction and Requirements for Career Development within Japan’s First Master Program in English that Fosters International Sport Managers : A Case Study of Graduates from Tsukuba International Academy for Sport Studies (TIAS)
Takuya TSUKAMOTO, Yoshio TAKAHASHI
Journal of Japan Society of Sports Industry  vol: 31  issue: 1  first page: 1_93  year: 2021  
doi: 10.5997/sposun.31.1_93

42. HİZMET SEKTÖRÜNDE ELEKTRONİK BİLGİ SİSTEMİ KULLANIMININ HİZMET KALİTESİNE ETKİSİNİN BENCHMARKİNG YAKLAŞIMI İLE ÖLÇÜLMESİ VE BİR DİNLENME TESİSİNDE UYGULAMASI
Olcay Özge Ersöz, Adnan Aktepe, Süleyman Ersöz, Ahmet Kürşad Türker
Gazi Üniversitesi Fen Bilimleri Dergisi Part C: Tasarım ve Teknoloji  vol: 13  issue: 1  first page: 382  year: 2025  
doi: 10.29109/gujsc.1193710

43. Cognitive Dissonance in University Choice Among Graduate Students
Baburam Timsina
SSRN Electronic Journal  year: 2025  
doi: 10.2139/ssrn.5127566